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Coaching Skills 

This pathway has 8 videos to help you improve your effective coaching skills.
Coaching for Change (part one)

This 10 minute video module explains the first 5 of 10 principles for coaching for change. A workbook accompanies this module. The second 5 principles can be found in Part 2

Coaching for Change (part two)

This 10 minute video follows on from part one and discusses an additional 5 key principles of coaching and feedback. A separate workbook is available for this video.

Questioning Skills

In this 10 minute version, we examine the main questioning skills and how to use them for effective conversation control. Open, closed, leading, echoic, rhetorical and clarifying questions are all explained. The workbook for this video can be found on the welcome page of the module with same name.

Listening Skills

In this video, we explain some important aspects around communication and in particular how to listen more effectively. Reflective and active listening are great ways to help ensure you communicate well and help to make sure there is a shared understanding between those communicating. The workbook for this video can be found on the welcome page of the module with same name.

Communication Skills

This 10 minute video explains about communication, tone, modulation and body language.

Giving & Receiving Feedback

(private link) This 10 minute video describes how to give and receive feedback. It covers encouraging and developmental feedback as well as descriptive and evaluative feedback and tips for receiving feedback.

Difficult Conversations

This video helps you understand how to hold an effective difficult or courageous conversation. It also provides tools for giving and receiving effective feedback.

Giving Instructions

This video explains how to give effective instructions in the workplace

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