Communication Skills
Pathway
This pathway contains 8 videos designed to strengthen your communication skills.
Communication Skills
This 10 minute video explains about communication, tone, modulation and body language.
Listening Skills
In this video, we explain some important aspects around communication and in particular how to listen more effectively. Reflective and active listening are great ways to help ensure you communicate well and help to make sure there is a shared understanding between those communicating. The workbook for this video can be found on the welcome page of the module with same name.
Questioning Skills
In this 10 minute version, we examine the main questioning skills and how to use them for effective conversation control. Open, closed, leading, echoic, rhetorical and clarifying questions are all explained. The workbook for this video can be found on the welcome page of the module with same name.
Being Assertive
In this 10 minute video we explain what assertiveness is and how you can be more assertive.
Difficult Conversations
This video helps you understand how to hold an effective difficult or courageous conversation. It also provides tools for giving and receiving effective feedback.
Showing Empathy
Showing empathy is a key skill to develop in a customer service, sales or leadership role. This video details ways to show empathy and how to more clearly understand it. Use the workbook to help complete the questions and empathy plan.
Cultural Awareness
This 10 minute video explains how cultural awareness is important in business and what you can focus on to improve awareness and benefits of cultural diversity. This video was updated on 11th May 2020.
Giving Instructions
This video explains how to give effective instructions in the workplace