Managing Conflict Skills
Pathway
This pathway has 8 videos designed to help you develop your conflict and negotiation skills. The two 1-minute videos do not have quizzes or workbooks.
Handling Conflict
In this video, we explain in detail about handling conflict. We cover off ways to tackle conflict, types of conflict and how you can use conflict effectively in the workplace.
Negotiation Skills
This 10 minute video explains the steps in negotiation and some tips on how to effectively negotiate. You will learn about the stages of negotiation, a beneficial outcome and useful tactics in a negotiation.
Difficult Conversations
This video helps you understand how to hold an effective difficult or courageous conversation. It also provides tools for giving and receiving effective feedback.
Being Assertive
In this 10 minute video we explain what assertiveness is and how you can be more assertive.
Problem Solving
In this video, you will learn some basics around problem solving techniques. We examine problem solving theory, types of problems and steps you can follow to look at solving problems. There is a workbook for this video.
Communication Skills
This 10 minute video explains about communication, tone, modulation and body language.
Disarm a Heated Conversation
This one minute video explains a technique you can use to disarm a conversation that is getting heated.
Intent and Impact
This video explains the difference between the intent someone has when they do or say something versus the impact it can have.